BluSENSE Support
Support That Goes
Beyond the Hardware.
Every BluSENSE deployment is different — different buildings, different systems, different objectives. Our support plans are designed to match, from pre-deployment guidance through to ongoing project partnership and senior expert consultation.
The right monitoring deployment begins before any hardware is selected. We help you get it right from the start.
Project Support
Support at a Glance
Every BluSENSE deployment is different. Our support plans are designed to match — from pre-deployment guidance through to ongoing project partnership and senior expert consultation.
Pre-deployment guidance to get your BluSENSE system correctly specified before installation.
- Sensor selection guidance
- Hardware design review
- Compatibility verification
- 2 hours of remote support
Ongoing project support to keep your system optimized and your data delivering value.
- 6 hours/year remote support
- Periodic data review
- Configuration adjustments
- Anomaly identification
Senior expert consultation that turns your building performance data into outcomes.
- 6 hours/year remote support
- 1 hour/month senior consultation
- M&V documentation support
- ESG reporting & utility incentive assistance
BluSENSE Support
Why BluSENSE Support Stands Out
Real Expertise. Not a Help Desk.
Our support team has decades of hands-on experience in building systems, water monitoring, and energy performance — not just product knowledge.
Project-Focused, Not Product-Focused
We support your project — not just your hardware. That means helping you interpret your data, identify what it's telling you, and translate it into decisions and documentation that your stakeholders require.
Remote-First. Fast Response.
Most issues are resolved remotely — no waiting for a site visit. Our team can access your system configuration and provide targeted guidance quickly.
Built for Professionals
Whether you're a facility manager, energy consultant, or systems integrator, our support is calibrated to your level of expertise and project complexity.
How BluSENSE Support Works
Three stages of engagement — matched to where your project is and what it needs.
What's Included in Each Plan
| Feature | The Starter $500 / device · One-time | The Partner $100/month · $1,200/yr | The Advisor $300/month · $3,600/yr |
|---|---|---|---|
| Sensor Selection Guidance | ✓ | ✓ | ✓ |
| Hardware Design Support | ✓ | ✓ | ✓ |
| Compatibility Verification | ✓ | ✓ | ✓ |
| Included Support Hours | 2 hours | 6 hrs/yr remote | 6 hrs/yr remote + 1 hr/mo senior consultation |
| Remote Configuration | — | ✓ | ✓ |
| System Updates & Reprogramming | — | ✓ | ✓ |
| Performance Analysis | — | ✓ | ✓ |
| Senior Expert Consultation | — | — | ✓ (1 hr/month) |
| M&V & Commissioning Documentation | — | — | ✓ |
| ESG & Sustainability Reporting Support | — | — | ✓ |
| Utility Incentive & Rebate Assistance | — | — | ✓ |
| Advanced Integration Support | — | — | ✓ |
| Strategic Planning | — | — | ✓ |
BluSENSE Support
Not Sure Which Plan Is Right for You?
Talk to one of our experts to find the right level of support for your project — whether you're specifying your first deployment or managing an ongoing monitoring program.
The right monitoring deployment begins before any hardware is selected. We help you get it right from the start.