Support That Goes Beyond the Hardware
Every BluSENSE deployment is different. Different buildings, different systems, different objectives.
Our support plans are designed to match — from pre-deployment guidance
through to ongoing project partnership and senior expert consultation.
Choose the level of engagement your project requires.
Support at a Glance
Pre-deployment guidance to get your BluSENSE system correctly specified before installation.
- Sensor selection guidance
- Hardware design review
- Compatibility verification
- 2 hours of remote support
Ongoing project support to keep your system optimized and your data delivering value.
- 6 hours/year remote support
- Periodic data review
- Configuration adjustments
- Anomaly identification
Senior expert consultation that turns your building performance data into outcomes.
- 6 hours/year remote support
- 1 hour/month senior consultation
- M&V documentation support
- ESG reporting & utility incentive assistance
Why BluSENSE Support Stands Out
Real Expertise. Not a Help Desk.
Our support team has decades of hands-on experience in building systems, water monitoring, and energy performance — not just product knowledge.
Project-Focused, Not Product-Focused
We support your project — not just your hardware. That means helping you interpret your data, identify what it's telling you, and translate it into decisions and documentation that your stakeholders require.
Remote-First. Fast Response
Most issues are resolved remotely — no waiting for a site visit. Our team can access your system configuration and provide targeted guidance quickly.
Built for Professionals
Whether you're a facility manager, energy consultant, or systems integrator, our support is calibrated to your level of expertise and project complexity.
How BluSENSE Support Works
Start with the Right Foundation
We review your project requirements, building systems, and monitoring goals — then advise on the right hardware, sensors, and configuration strategy before a single device is installed.
Keep Your Project on Track
As your deployment evolves, we help you refine configurations, interpret performance data, identify anomalies, and adapt your monitoring approach as conditions change.
Turn Data Into Outcomes
For projects where data needs to drive real decisions — utility incentive applications, M&V documentation, ESG reporting, commissioning verification — our senior advisors translate your data into the analysis and documentation your stakeholders require.
What's Included in Each Plan
| Feature | The Starter $500 / device · One-time | The Partner $100/month · $1,200/yr | The Advisor $300/month · $3,600/yr |
|---|---|---|---|
| Sensor Selection Guidance | ✓ | ✓ | ✓ |
| Hardware Design Support | ✓ | ✓ | ✓ |
| Compatibility Verification | ✓ | ✓ | ✓ |
| Included Support Hours | 2 hours | 6 hrs/yr remote | 6 hrs/yr remote + 1 hr/mo senior consultation |
| Remote Configuration | — | ✓ | ✓ |
| System Updates & Reprogramming | — | ✓ | ✓ |
| Performance Analysis | — | ✓ | ✓ |
| Senior Expert Consultation | — | — | ✓ (1 hr/month) |
| M&V & Commissioning Documentation | — | — | ✓ |
| ESG & Sustainability Reporting Support | — | — | ✓ |
| Utility Incentive & Rebate Assistance | — | — | ✓ |
| Advanced Integration Support | — | — | ✓ |
| Strategic Planning | — | — | ✓ |
Need Help Choosing a Plan?
Not sure which level of support is right for your project?
Every project is different. If you're unsure which level of support fits your deployment, talk to our team — we'll help you find the right fit.
Ready to Get Started?
Choose the support plan that fits your project—or contact our team for personalized guidance.