Project Support
Support That Goes Beyond the Hardware
Every BluSENSE deployment is different. Different buildings, different systems, different objectives. Our support plans are designed to match — from pre-deployment guidance through to ongoing project partnership and senior expert consultation. Choose the level of engagement your project requires.
Getting your deployment right starts before the first sensor is installed. The Starter gives you direct access to the BluSENSE team during the critical pre-deployment phase — ensuring your hardware is correctly specified, your sensor selection matches your monitoring objectives, and your system is configured to deliver the data your project actually needs.
- Sensor selection guidance — matching sensor types, ranges, and interfaces to your specific application
- Hardware design review — input configuration, wiring, and installation planning
- Compatibility verification — confirming sensor and system compatibility before you order
- 2 hours of remote support
Pre-deployment only. Covers hardware selection and design through to commissioning readiness. Does not include ongoing support, data interpretation, or project consulting.
Your building doesn't stop changing after commissioning — and neither should your monitoring. The Partner keeps the BluSENSE team engaged throughout your project, ensuring your system stays optimized, your data stays clean, and your monitoring continues to deliver what your project needs as conditions evolve.
- 6 hours/year of remote support
- Periodic data review and interpretation
- Ongoing configuration adjustments and system optimization
- Anomaly identification and recommended actions
- Remote troubleshooting and system updates
Remote engagement only. Reactive and scheduled — we keep your system performing and respond when you need us. Does not include on-site visits, deliverable preparation, or senior advisory services.
For projects where building performance data needs to drive real outcomes — utility incentive applications, M&V documentation, ESG reporting, commissioning verification — you need more than a well-functioning system. You need a senior expert who knows your project, understands your objectives, and turns your data into the analysis, documentation, and strategic recommendations your stakeholders require.
- 6 hours/year of remote support
- 1 hour/month of senior expert consultation
- Proactive performance analysis and recommendations
- M&V and commissioning documentation support
- Utility incentive and rebate application assistance
- ESG and sustainability reporting support
- Strategic guidance on monitoring scope and system expansion
Remote engagement only. Senior-level and outcome-focused — we don't wait to be asked. Does not include on-site visits or third-party deliverable preparation on your behalf.
What's Included in Each Plan
| Feature | The Starter $500 / device · One-time | The Partner $100/month · $1,200/yr | The Advisor $300/month · $3,600/yr |
|---|---|---|---|
| Sensor Selection Guidance | ✓ | ✓ | ✓ |
| Hardware Design Support | ✓ | ✓ | ✓ |
| Compatibility Verification | ✓ | ✓ | ✓ |
| Included Support Hours | 2 hours | 6 hrs/yr remote | 6 hrs/yr remote + 1 hr/mo senior consultation |
| Remote Configuration | — | ✓ | ✓ |
| System Updates & Reprogramming | — | ✓ | ✓ |
| Performance Analysis | — | ✓ | ✓ |
| Senior Expert Consultation | — | — | ✓ (2 hrs/month) |
| Advanced Integration Support | — | — | ✓ |
| Strategic Planning | — | — | ✓ |
One-Time Support Package
Pre-deployment guidance to get your BluSENSE system correctly specified before installation. Includes sensor selection, hardware design review, compatibility verification, and 2 hours of remote support.
Annual Support Plan - $100/month
Ongoing project support to keep your system optimized and your data delivering value. Includes 6 hours/year of remote support, periodic data review, configuration adjustments, and anomaly identification. Billed annually at $1,200.
Annual Support Plan - $300/month
Senior expert consultation that turns your building performance data into outcomes. Includes 6 hours/year of remote support, 1 hour/month of senior consultation, M&V documentation, ESG reporting support, and utility incentive assistance. Billed annually at $3,600.